Recovery Plus Sports Massage (henceforth RPSM) as if it were our own. This policy will explain why we need your data, how we use it and your rights over it. As part of respecting your rights to control your personal data, this privacy policy explains the information we collect from you, either directly or indirectly, and how we will use it. We will endeavour to ensure that any information you submit to us remains private and is only used for the purposes set out in this policy.

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This is the only official website of the RPSM. All official services are hosted in the domain recoveryplussportsmassage.com. This privacy policy applies to all of our services, unless noted below.

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Who is responsible for your data.

RPSM is the sole-trading name for Josh Jones, who is responsible for the protection of your data.

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What information we collect and process, and why.

This website (www.recoveryplussportsmassage.com) only uses visitor tracking analytics and collects no data about yourself without your consent. Facilities for collecting your data are via the online chat where you have the option to remain anonymous.

During a consultation the following data is collected as part of your personal client portfolio.

• Age.

• Occupation.

• Lifestyle/Diet.

• Sporting profile/training reime.

• Your expectations of treatment.

• Your GP name and address.

• Gender

• Subjective examination and assessment including general medical history.

None of this data is kept alongside personnel identification records, i.e.: name, address, contact number, or website visitor information.

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Who we share your data with.

We do not share any of your personal data with any third party. Website analytics are part of the Wix and Google Analytics platforms, and visitor data may be shared with them (see below).

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How long is your data retained?

Our website retains visitor analytics information for 1 year. Client data for active clients for the purposes of arranging treatment sessions and on client wellbeing and progress. This data is retained for 6 months after your last treatment for the purposes of client continuity. After this time this data is automatically deleted.

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How is your data kept secure?

All of your information is stored on secure, encrypted cloud services. It can only be accessed by RPSM.

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Your Personal Data Rights.

Your Personal Data which we house remains your data. RPSM operates out of the United Kingdom and therefore is subject to processing data under the GDPR, and therefore this informs your personal data rights. More information can be found from the Information Commissioners Office at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

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How can you rectify your data if it is not accurate.

Outside of our registration and submission systems, you can rectify any data queries by contacting us.

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How can you gain access to your personal data?

You can gain access to your personal data by contacting us.

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How can you request the erasure of your data from our systems?

You can request the erasure of your data from our systems by contacting us.

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How can you make a request for the RPSM to restrict processing of your data?

You can request the erasure of your data from our systems by contacting us.

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How do you object to the RPSM processing your data?

You can request the erasure of your data from our systems by contacting us.

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How can you raise a concern or complaint?

You can request the erasure of your data from our systems by contacting us.

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Cookies and website analytics.

Logon session cookies to track your logon are the only type of cookie that are stored.

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Our web services may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

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Changes to our privacy policy.

Date: 10/09/2020

Version: 1

Description: Policy created

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